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How to recover the password of a Nex user

See how it is practical and safe to recover the password of a Nex user.


  • To perform this procedure, you must have an email configured in the user's registration.
  • If the operation FORGOT MY PASSWORD isn't showing up, and the user has a password that you don't remember, call our support team and we can check what we can do to help! You can call support by clicking the F8 key on any Nex screen or by clicking here.
  • With Nex's administrator user you can change the password of any registered user, without needing to know the user's current password. Learn more about changing user passwords.

Shall we learn how to recover a user's password?

1. Open NEX-ADMIN (blue house icon).

2. Click on the ARROW on user field to select the USER.


The user's password will be sent to the e-mail registered in the user's registration.

4. Click on OK.

Done! Now just check the Nex user password in the email.

Reminder: if the password is blank in the e-mail, it means that your user does not have a registered password and, in this case, it is necessary to access the system without entering a password, selecting the user and clicking on LOGIN.

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