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Support service Channels - Online Chat

See Nex's service channels, where you can contact us to answer questions, make suggestions, resolve financial and technical problems, among others.

Opening hours

  • Monday to Friday, from 9am to 6pm (Brazilian time).
  • On Saturdays, from 9am to 3pm (Brazilian time).

See how to contact our Customer Service Team:

1. Support via the Nex Help Center:

To request assistance directly through the Nex Help Center, simply click on the Online Chat button in the bottom right corner or click here.

2. Service via Whatsapp:

You can contact us via Whatsapp, at +55(48) 99116-5505 or click here.

3. Service via Nex:

3.1. Starting with version C467, you can call customer service directly through Nex admin, simply click on the Online Chat icon in the bottom right corner.

See here how to update your Nex.

3.2. Through Nex Server you can get in touch by clicking to call support via the Help Center or WhatsApp. By clicking on the desired option, you will be directed to the service.

4. Email:

You can also send us a message via email support@nextar.com.

See also:

Fale com nossos atendentes!

para clientes PRO e PREMIUM, inclusive "em teste"
INICIAR CHAT
para clientes FREE (grátis)

Links úteis:

Onboarding

  1. Controlar Estoque
  2. Venda Caixa (venda comum)
  3. Cadastrar Cliente
  4. Formas de Pagamento
  5. Troca ou Devolução
  6. Impressão de Etiquetas
  1. Primeros Passos: Vendas, Estoque, Clientes, Caixa, Débitos e Formas de Pagamentos
  2. Conheça Melhor: Vendas, Estoque, Clientes, Caixa, Débitos e Formas de Pagamentos

1. How to Start

Sales, stock control, customer registration, register...

2. Next Steps

Backup, Parked Sales, loyalty system, change currency and more...

3. Everything

Print templates, printing labels, commission report and more...

Todas as Categorias

Lista completa de Tutoriais

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More Tutorials

How to subscribe or renew the plan by credit card (by Stripe) - new layout

See how to subscribe or renew the Nex Premium plan. You can pay for your subscription by credit card or by PayPal.

How to use the Nex in another language

The Nex is available in Portuguese, English and Spanish. See in this tutorial how to install the versions in different languages.

How to activate or deactivate an user

In this tutorial you will see how easy it is to deactivate and activate a user.

How to register a supplier

See how simple and practical it is to register a supplier on your Nex.

What to do when the user cannot change the price at the moment of the sale

See what to do if your user is unable to change the price of a product during the sale.

How to cancel Nex subscription

See how to cancel your subscription.

How to recover Nex registration password

See how simple and practical it is to recover your Nex registration password.

How to enable a user's access to the Nex Sales App

See how to allow a restricted user to login with user email and password in Nex Sales App.

How to configure the debt payment receipt template

See how to configure and choose the template for printing a debt receipt on Nex.

How to change user on Nex

See it simple that you are changing the user in shift changes.

Learn about admin user and limited users in Nex

See the reason why it is not possible to access some features or save some configuration.

How to create and edit supervisor passwords

See how to create a supervisor password to allow the function of exclude products and give discounts on the Nex POS screen.

How to create and edit user passwords

See how to create or change the password of a user registered in Nex.

How to transfer store registration to another email

See how easy it is to change your subscription registration email within Nex to use another email.

How to register a carrier or transporter

See how simple and practical it is to register a carrier or transporter on Nex.

How to recover the password of a Nex user

See how it is practical and safe to recover the password of a Nex user.

How to subscribe or renew the plan by credit card (by Stripe)

See how to subscribe or renew the Nex Premium plan. You can pay for your subscription by credit card or by PayPal.

How to register an account on Accounts Payable

See how to register your bills!

Nex plans and prices

Get more information about our plans and pricing

How to import data from a spreadsheet to Nex

See the requirements and how to import products, customers or supplier information into Nex.

How to create a quotation

Learn how to create a quotation on Nex to send it to your customers.

How to update the plan data

If your license is already paid, learn to update it within the program to use the features of the plan.

How to pay for subscription via PayPal

Learn how to pay Nextar through PayPal.

Can I use Nextar POS offline?

Yes, Nextar POS Software does not need internet connection to work.

How to use Nextar in other languages

Nextar POS is already available in English, Spanish and Portuguese!

We do not sell GPS and other devices

Nextar POS is a company specialized in the development of store management softwares.

Changing Currency

See how easy it is to change currency o your system and on Windows to better fit Nextar to your needs.

Is the Nex really free?

‍Check all the conditions and utilities available in the free plan and the difference between the plans and ask all your questions.

Removing Nextar POS

Learn how to properly remove the NEXTAR Software from your computer, keeping the data saved for your security.

Creating a Customer Account

Learn how to create customer accounts and enjoy all the advantages Nextar POS Software has to offer.

How to create a new Nex registration (change e-mail)

Learn how to create a new registration of Nex with a new e-mail.

How to create new users in Nex

Create users for your employees and salespeople on Nex and define which resources they can access and use, customizing their profiles according to your business needs.

Nextar POS Software
‍www.nextar.com