Learn how to change or return a product that your customer has purchased.
1. On the SALES screen, click on CHANGE OR RETURN.
2. Locate the SALE you want to return and click on NEXT.
2.1. The SALE NUMBER can be checked on the SALES screen, in the NUMBER column. Another way to check is through the SALES RECEIPT.
3. Select and confirm the SALE you want to change or return and click on NEXT.
4. Select the PRODUCTS you want to return and click on NEXT.
5. Select the RETURN METHOD for the amount and then click on NEXT.
6. If necessary, inform a COMMENT and click on NEXT.
7. If necessary, check the option INFORM TRANSPORTER, to register transportation information.
7.1 Select the CARRIER OR TRANSPORTER and click on NEXT.
7.2. Enter the DELIVERY/FREIGHT FEE and click on FINISH.
8. Click on FINISH!
Done! The return was completed successfully.
1. Return the product to be changed and, in the return steps, select the CREDIT FOR FURTHER PURCHASES option.
2. Make a new sale with the NEW PRODUCT.
3. Create a new sale to use the credit. Inform the CUSTOMER in the sale.
4. Click on SAVE (F2) complete the sale. When selecting the payment method, use the CREDIT the customer has.
Done! The exchange was successful.
