See how to improve your experience with Nex even further by using printers to print receipts or labels!
Nex allows you to print sales receipts, debt payments and product labels among other receipts. For everything to work correctly, your printer must be installed and functioning properly on your computer.
A very simple test to check device communication is attempting to print any text using your computer's Notepad. You can click here to see how to perform this print test directly in Windows.
Please note that Nex does not communicate directly with the physical printer, but rather with the Windows print spooler, which is the service responsible for managing the computer's document queue. For this reason, we recommend that you purchase a device that includes its own manufacturer's driver. This installation is important so that you can use most of our print templates. If your printer only uses the Windows generic text driver, the system will only be able to issue receipt templates in plain text format.
Conventional A4 sheet printers have no usage restrictions with Nex, as long as they are installed and working correctly on the computer. In the case of a thermal coil/roll printer, we recommend choosing models that use a USB connection.
Regarding the most practical brands and models for daily use, our customers frequently use the Epson TM-T20, Epson TM-T20X and Elgin i9.
The system is also compatible with other roll models, such as the Bematech MP4200 TH, Bematech MP 100s TH, Bematech MP 2500TH, Bematech MP 2800TH, Daruma DR800, Diebold IM433, Diebold IM453, Elgin i7, POS 58, Tanca TP650, Custom Q3X, Print ID and Sweda SL300.
On the other hand, there are roll models that are not recommended for use due to technical limitations, which include the Bematech MP4000TH, Elgin NIX, Elgin VOX, Elgin WIND, Epson TMT81, Epson TMT88, GPrinters models, Perto Printer, Sweda SL150 and Sweda SL250.
The Bematech MP2100 and Daruma DR700 roll printers, as well as old fiscal printers, are not compatible with Nex. Also, pay attention to paper specifications, as some printers use 80-millimeter rolls, but their actual print area is only 74 millimeters.
For stock organization, the most widely used and recommended label printer models are the Argox OS 214 Plus, Elgin L42 DT, Elgin L42 PRO and GODEX equipment. You can click here to learn more about label printing. On the other hand, Zebra models, the old Elgin L42 and Brother QL700 and QL800 devices are not recommended for our system.
Our support team is available to assist you with this configuration. To do this, we will need to know the exact brand and model of your equipment. You can contact our support directly through Nex by pressing the F8 key on your keyboard or by clicking here to check our service channels.
Since the printer is a physical device manufactured by other companies, our support team is here to try to help you with the installation. In certain specific situations, it may be necessary to request the on-site assistance of a local IT technician or contact the equipment manufacturer's support directly.
It is important to pay attention to your equipment's margin settings. It can happen that the receipt cuts the paper before finishing the text, cuts off information on the sides, or feeds too much blank paper after completing the print. In these cases, it is generally necessary to make a specific adjustment within the printer driver itself in Windows.
In the case of a thermal roll printer, this behavior can also be caused by the layout template selected in the Nex settings. Since some printers use 80-millimeter rolls with a 74-millimeter print area, we provide specific templates inside Nex to address this scenario and correct the alignment.
We have some content that can help you. If your printout is coming out cut off, you can check out this step-by-step guide to verify. If the problem is related to misconfigured printing, click here. Now, if your printer stopped printing, check this tutorial.
In the case of older dot matrix printers, such as the LX300, LX350 and LX890 models, Nex has very few layout templates available for use.
For these devices, we recommend using the manufacturer's original driver. It may also be necessary to make manual adjustments directly on the device buttons, such as setting a half-page advance or changing the paper orientation to prevent text from coming out vertically. Since this is a physical and on-site configuration on the printer itself, we cannot perform this adjustment remotely. If you encounter difficulties with your dot matrix printer, the ideal solution is to seek help from a specialized local IT technician.
