Learn how to set up a shortcut in Nex that allows you to open the cash drawer without performing a sale.
The cash drawer does not connect directly to the computer or to Nex. It must be connected to your receipt printer via a cable (usually RJ11 or RJ12 type). This way, the printer sends the command to open the drawer whenever a printing operation occurs. Click here to learn more details about using the cash drawer.
Often, in the daily rush, you may need to open your cash drawer without making a sale, such as to check bills or make change. To simplify this routine, you can set up a keyboard shortcut in Nex.
1. Access the Sales screen in the left side menu.
2. Click on the gear icon in the top-right corner to open the settings panel.
3. Check the option 26. Open cash drawer without creating a sale.
4. In option 27, click on the arrow on the right side of the field and select the printer to which the cash drawer is connected.
5. Click on Save - F2 in the bottom-left corner.
You must be logged in as an administrator user in Nex to save settings.
To open the drawer, press the ALT + F11 keys at the same time on your keyboard. It is important to know that because the opening command is sent through the printer, a small amount of paper might feed out when the drawer opens. This is normal and occurs so the electrical signal reaches the equipment.
Done! Now you can open the cash drawer without making a sale.
