Learn in this tutorial how you can manually change and completely remove a customer's score.
To access the loyalty options, access the Customers menu on the left sidebar. Click on Show: All Customers on the top, select the Loyalty Program option, and then click on Adjust amount of Loyalty Points.
A new window will open. You can add or remove a certain amount or clear completely your customer's score. At the end, you can add some notes if necessary. Click on Save at the top to end.
All Set! Your changes have been saved!
