See how practical it is to manually adjust a customer's loyalty points balance in Nex.
1. Access the Customers screen.
2. Locate the desired customer.
3. Click on the three dots (...) next to Edit.
4. Click on Loyalty, and then click on Adjust Amount of Loyalty points.
5. Select whether you want to Add points or Remove points.
6. Enter the Quantity of points to be added or removed.
The specified point quantity will be added or subtracted, meaning it will not represent the final point balance on the customer's account.
7. If necessary, enter some Notes.
8. Click on Save.
Done! The customer's points balance has been corrected.
